itil change management process flow diagram

ITIL CHANGE MANAGEMENT PROCESS FLOW DIAGRAM PATCH

The existing change management process is constantly reviewed and updated wherever necessary.The importance of Change Management within an IT Service Provider is generally well understood. Change review happens once the implementation is completed to ensure everything has gone according to the plan. Release management team follows their own processes that involve planning and testing. Change implementationĬhange implementation is handled by the release management team and Post Implementation Review (PIR) is taken care of by the Change management team. Upon rejection, reassessment review is done and submitted again for CAB approval. Change request is approved only if all the CAB members approve it.

ITIL CHANGE MANAGEMENT PROCESS FLOW DIAGRAM PATCH

For example, a major change like ERP solution replacement requires approval from CAB as well as management, while a standard change like patch deployment does not require any CAB approval as they are pre-approved. Approval process varies according to the change type. Change approval is crucial to eliminate any execution failure and downtime. The change management team handles end to end communication and approvals from Change Advisory Board (CAB). Roll out plan - Plan out the implementation activitiesīack out plan - Back out plan in case of unexpected setbacksĪny change request that comes in, needs to be approved. Scheduling - Check the Release schedule to get an estimated time frame and fix the planned start date and end date Prioritization - Determine the type of change and prioritize the requests accordingly. It includes prioritization and planning activities to minimize risk and impact. This stage handles change evaluation and planning activities. Implementation planning - Steps for implementing change that includes project members, timelines and methodology.

Impact & Risk assessment - Potential Impact and risk are calculated and documented including configuration items, CIs.Ĭost benefit analysis - Estimated cost versus potential benefits are compared. Reason for change - Justifies why change is needed along with risk/benefit analysis. Change requests occur from one of the following sources:Īn existing problem that results in a changeĪ change as a result of an ongoing maintenanceĪn RFC template is used to record the change Request For Change (RFC) is submitted to the change management team for validation and approval. Replacing ERP (Enterprise resource planning) service provider Reduction in number of incidents due to change executionĮxamples of scenarios where ITIL change Management is used:ĭeploying a bug fix to production environment The main objectives of an ITIL Change Management process are:Įffective change planning with optimized resources While executing a new change, it is important that the production environment is protected. This ensures minimum risk and includes change assessment, planning and approval.

ITIL change management follows a standard operating procedure, to eliminate any unintended interruptions. Information Technology Infrastructure Library (ITIL) change management helps businesses track and manage IT changes, without any disruption or downtime.

Itil change management process flow diagram